Wouldn’t it be great to have the power to predict when something bad was about to happen?

While not as cool as having x-ray vision or the ability to fly, problem-spotting premonition superpowers would be mighty handy.

You’d know the next time the stock market would crash, so you can pull out your money. You’d anticipate the idiot at the intersection running the red light, so you could deftly avoid him. You’d foresee the Chinese takeout you’re about to order giving you food poisoning, so you can call the pizza joint next door instead.

While I can’t provide you with the power to predict when the stock market will plunge or if you should order a Big Gulp of Pepto with your Kung-Pao Chicken, I can give you something better: The ability to see and stop bad online reviews of your business before they happen.

But before I tell you how, here’s why this ability can literally make or break your business…

Negative online reviews are like a rattlesnake bite. They happen quickly, they’re unexpected, and they hurt like heck.

And when I say “hurt,” I don’t mean they bruise your ego (although they might do that, too). I mean they seriously hurt your profits—just one bad online review influences 86% of buyers. EIGHTY. SIX.

Yeah… it’s safe to say poor online reviews can cripple your company.

But here’s the thing. You’d be surprised at just how easy it is to turn a foaming-at-the-mouth customer into one of your biggest fans. I’ve already told you about Service Champions, an HVAC company that converts 80% of one-star reviews into five-star reviews.

Here’s an example of their process in action:

See? A little customer TLC was all it took for Service Champions to convert this one-star review to a five-star review. It’s surprisingly easy to do.

The only issue with the Service Champions method is that they have to respond to reviews that have already been posted. With MYM Online Reputation Management (ORM), you can prevent bad reviews from appearing online at all.

Here’s how…

Using a highly effective customer-review funnel, our ORM gives customers leaving negative feedback to send you an email instead of posting their review online. This gives you the opportunity to address the customer’s issue and convert their potential bad review into a four or five-star review BEFORE it goes out for the world to see. As a result, you maintain an impeccable online reputation.

In addition, our ORM alerts you—or us, depending on your preference—when a bad review that does not go through the funnel is posted to a third-party website. So no matter what, you’ll have the chance to address every single bad online review that comes your way.

Want to know right NOW if any negative online feedback has flown under your radar? Click here for an instant Review Scan for an instant report that details how your business appears on local third-party review websites. After that, contact us to get set up with our ORM and utilize its “poor-review premonition superpowers.”

Trust me: In today’s always-online world, the ability to head off bad internet reviews at the pass is one of the most important things you can do to maintain and grow your business. So get to it!

Have a great day.

-Rich

P.S. Why doesn’t pay per click work for you? Contrary to what you may think, PPC does work. (If it didn’t, Google wouldn’t be making $43 billion a year from AdWords.) Tomorrow, I’ll give you five reasons you always finish dead-last in the PPC Olympics.

© 2016, Rich Harshaw. All rights reserved.